At Zevaara, customer satisfaction is our priority. We carefully check our products before dispatch to ensure you receive your order in the best condition. However, if you receive a damaged product or an incorrect item, we are here to help.
1. Return & Exchange Eligibility
Returns and exchanges are accepted in the following cases:
- Damaged Product: If the product arrives damaged or defective.
- Wrong Product Delivered: If you receive an item different from the one you ordered.
Please contact our customer support team within 48 hours of delivery and share your order details, along with clear photos or an unboxing video showing the issue.
2. Refund Policy
Refunds may be provided after verification if the product delivered is damaged or incorrect. Once approved, refunds will be processed to the original payment method, where possible. The time taken for the amount to reflect may depend on your bank or payment provider.
3. Exchange Policy
Eligible products may be exchanged for the correct item or an appropriate replacement, subject to product availability and verification by our team.
4. Non-Returnable Items
Returns, refunds, and exchanges are generally not accepted for reasons such as a change of mind, incorrect product selection by the customer, or personal preference, unless required by applicable law.
5. How to Request a Return or Refund
To request a return, refund, or exchange, please contact our customer support team through the contact details listed on our website. Include your order number, a description of the issue, and supporting photos or videos.
Our team will review your request and guide you through the next steps.
At Zevaara, we value your trust and are committed to providing you with a satisfying shopping experience.
